Post title: Receptionist / Administrator 

Reports to: Operations Manager – Esme Tecle / CEO – Jenny Holloway

Purpose of Job:

To work as part of the Facilities and Student Services team to provide reception and administration services. The job is normally split; mornings working as a receptionist for the Student Services team and afternoons doing back-office work for the Facilities team. However, this may be varied according to the needs of the Training Provider. You may need to work across sites in Haringey and Islington. 

Main Duties and Responsibilities: 

• Help to ensure the college reception is tidy and welcoming
• Greet students, staff and visitors, give them directions and answer first line queries
• Answering all incoming phones calls and forwarding them to the correct departments
• Make note of all left messages for call backs 
• Accepting and managing all postal deliveries 
• Print ID cards
• Deal with emails and student enquiries
• Receive deliveries, distribute mail and frank letters for posting
• Report problems
• Purchase stationery and other items
• Check photocopiers, call engineers if necessary and issue user codes
• Organise and file facilities documents
• Undertake other duties relating to the efficient and effective management of the area consistent with the post responsibilities, or as may reasonably be required from time to time
• Visits to DWP to generate leads for JCP learners
• Paperwork and audit trails for DWP and other associated programmes
• Updating FashionCapital with news and snippets for Education and Learning
• Supporting technicians if required

Person Specification – Receptionist / Administrator

Qualifications

• Education up to Level 2 (Level 3 desirable).

Knowledge, Understanding and Experience

• Experience of working with customers
• Experience of working in an office environment covering a range of administrative functions
• Use of computer software in a business environment

Other Skills

• Enthusiastic and welcoming manner
• Ability to communicate effectively with people at all levels.
• Ability to work flexibly and to prioritise training Provider requirements
• Tidy, organised and with attention to detail
• Ability to work as part of a team
• A commitment to delivering front line services to the highest standard