Post title: Receptionist / Administrator 

Reports to: Head of Education 

Purpose of Job: The Fashion-Enter Receptionist/ Administrator will provide proactive, accurate and efficient support to the the Fashion Technology Academy education team. The post holder will play a key role supporting the growth and prosperity of the department, working closely with a range of stakeholders including the core team, tutors, students and retail partners.

The Receptionist/ Administrator must thrive in a small and busy team. The Receptionist/ Administrator will be someone who is willing to learn, who is not afraid to try new things and learn from experience.

Main Duties and Responsibilities: 

Reception duties:

• Greet students, staff and visitors, give them directions and answer first line queries
• Answering all incoming phones calls and forwarding them to the correct departments
• Make note of all left messages for call backs 
• Accepting and managing all postal deliveries 
• Deal with emails and student enquiries
• Receive deliveries, distribute mail and frank letters for posting
• Report problems
• Purchase stationery and other items
• Check photocopiers, call engineers if necessary and issue user codes
• Organise and file facilities documents
• Undertake other duties relating to the efficient and effective management of the area consistent with the post responsibilities, or as may reasonably be required from time to time
• Visits to DWP to generate leads for JCP learners
• Paperwork and audit trails for DWP and other associated programmes
• Updating FashionCapital with news and snippets for Education and Learning
• Supporting technicians if required

Learners Boarding:

 Assist with the recruitment, enrolment and induction of Apprentices by: 

• Liaising with retailer partners to list Apprenticeship vacancies on internal and external channels 
• Updating and maintaining learners’ talent bank 
• Booking resources for assessment centres and acting as point of contact 
• Conducting telephone eligibility screenings with potential learners and Apprentices
• Creating enrolment paperwork packs for learners 
• Assisting and supporting the Enrolment process 
• Ensure all paperwork is accurate, complete and filed correctly in line with GDPR 
• Planning the agenda for Programme launch days with the support of the wider team 
• Collaborate with the registry and MIS team to ensure students are registered and enrolled on the Admissions systems, and wider online resources where necessary 
• Arrange and monitor initial assessments for learners 

Programme Delivery 

Support the delivery of programmes by: 

• Collate monthly learner reports including stats and feedback on learner progress and attendance 
• Help to ensure the college reception is tidy and welcoming
• Liaise with delivery teams to ensure programmes run efficiently

Person Specification – Receptionist / Administrator

Qualifications

• Education up to Level 2 (level 3 desirable).

Knowledge, Understanding and Experience

• Experience of working with customers
• Experience of working in an office environment covering a range of administrative functions
• Use of computer software in a business environment

Other Skills

• Enthusiastic and welcoming manner
• Ability to communicate effectively with people at all levels.
• Ability to work flexibly and to prioritise training Provider requirements
• Tidy, organised and with attention to detail
• Ability to work as part of a team
• A commitment to delivering front line services to the highest standard