An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Duration: 30 months

What You Will Study

Knowledge through formal learning and applied according to business environment.

How You Will be Taught

This course is taught via a work based project

• Development of a portfolio of evidence
   
• Regular Performance Reviews Regular performance reviews between apprentice and line manager 4 Crown copyright 2017 You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence.
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• Feedback from line manager, direct reports, peers and customers/stakeholders (inc 180/360 degree feedback or equivalent)
   

What Can I Do Once I Have Completed the Course?

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI.